Support
How can we help?
Answers to the most common questions, or send us a message and a real person will get back to you.
Orders & shipping
How long does shipping take?
Every order ships within 1–2 business days. Shipping is free on all US orders. As soon as your order leaves us, you get an email with your tracking number.
How do I track my order?
Use the tracking number from your shipping confirmation email on our Track your order page, or sign in to your account to see your order status.
Can I change or cancel my order?
Send us a message as soon as possible with your order number. If your order hasn't shipped yet, we'll update or cancel it for you.
Returns & exchanges
What is your return policy?
Returns are accepted within 30 days on unworn pieces in their original packaging.
How do I start a return or exchange?
Send us a message below with your order number and the piece you'd like to return or exchange. We'll reply with the next steps.
The size doesn't fit. Can I exchange it?
Yes. Exchanges for a different size are accepted within 30 days, as long as the piece is unworn and in its original packaging.
Product & care
Will it pass a diamond tester?
Yes. Our VVS moissanite stones pass standard diamond testers.
Is it waterproof?
Yes. Our pieces are 100% waterproof, so you can shower, swim and work out in them.
How do I find my size?
Open any product with sizes and tap Find my size under the size options for a quick guide.
How do I keep my piece shining?
Wipe it with a soft cloth after wearing, and clean it now and then with warm water and mild soap. Store it on its own to avoid scratches.
Warranty
What does the lifetime warranty cover?
If a stone falls out or a piece breaks from normal wear, we repair or replace it. For life.
Still need help?
Send us a message. Add your order number if it's about an order.